Southside Housing Association supports tenants across the Southside of Glasgow, providing a wide range of housing and community services designed to help people sustain their tenancies and live independently. Alongside managing homes, the organisation offers support services tailored to its tenants’ needs, making accessibility, flexibility, and ease of interaction key priorities across all touchpoints, including payments.
However, behind the scenes, their payment infrastructure was creating challenges. The cost of processing card transactions was high, reconciliation was time-consuming and inefficient, and multiple disconnected systems made it difficult to manage payments in a consistent way.
“The effort that was spent transacting through the old system was not cost-effective and took up valuable time away from our employees.” – Liz Bowden, Informations Systems Project Manager at Southside Housing Association
This lack of consolidation not only impacted internal efficiency but also limited the organisation’s ability to deliver a seamless payment experience for tenants.
Southside Housing Association were on the hunt for a better solution. They turned to Blink Payment to find a more cost-effective, integrated solution that would simplify their processes while improving the tenant experience.
The transition was smooth and efficient. With a quick onboarding process and responsive support, the team was fully up and running within two weeks. A key part of this success was the seamless integration with CPL software, allowing Southside to continue taking payments without disruption while significantly improving how those payments were managed.
Paylink quickly became a preferred method for tenants, offering a simple and secure way to pay at a time that suits them. Combined with Blink Payment’s platform, this created a more unified and accessible payment journey.
By bringing their payment systems together through Blink Payment and its integrations, Southside Housing Association has transformed both efficiency and user experience.
The team now saves several hours each week on reconciliation, thanks to clearer reporting and a more intuitive platform. Payments are more secure, processes are easier to manage, and staff can navigate the system with confidence.
“The Blink Payment platform is very easy to use. Every employee has no problem navigating and using it for payment purposes.” – Liz Bowden, Informations Systems Project Manager
The CPL integration continues to play a key role in day-to-day operations, supporting consistent, reliable payment processing across the organisation.
Most importantly, tenants now benefit from a smoother, more flexible payment experience, helping Southside deliver on its commitment to accessibility and service.
With Blink Payment now at the core of their payment operations, Southside Housing Association is continuing to build towards a fully integrated ecosystem. The upcoming integration with Rubixx software represents the next step in consolidating all systems into one streamlined payment environment.
“We are excited to bring the Rubixx integration into our payment umbrella with Blink Payment.” – Liz Bowden, Informations Systems Project Manager
By investing in connected technology and scalable solutions, Southside is ensuring its payment infrastructure is ready to support both current needs and future growth.
